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Noticeboard

REMEMBER antibiotics won't help your deference against a cold


Think Sepsis campaign


NEW SUPPORT SERVICE - Cancer Wellbeing Service


Your views count.  Click on the 'questionnaire' link towards the bottom of the Home page for the latest Patient Survey


*** NEW *** Prescribing of medication available to purchase over the counter - open for details


**  FLU VACCINATION CLINICS HAVE STARTED CONTACT RECEPTION AND BOOK YOUR APPOINTMENT.


*SHINGLES VACCINE FOR 70&71 &72 78&79 AGE BOOK NOW.


*WHEN BOOKING APPOINTMENTS FOR  ANY NURSE PRACTITIONER OR DOCTOR, ONLY USE  1 SLOT PER APPOINTMENT NO DOUBLE BOOKING.


NURSE PRACTITIONERS DO NOT DO DRESSINGS OR BLOOD TESTS. DO NOT BOOK WITH THEM, YOU SHOULD BE BOOKING WITH PRACTICE NURSE ONLY.


Phlebotomist will only do ** BLOOD TESTS ** nothing else.


Please remember to inform the Surgery of change of address and telephone number.


Our Surgery accommodates all disabilities, please make the staff aware.


Evening and weekend appointments now available at GP practices

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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