Appointments
Reception
Opening Hours
Mondays - Fridays
8.30am - 6.00pm
We also offer separate surgeries for pre-booked appointments at Westgate
Surgery only.
Making an Appointment
You can make an appointment in person at Reception or by telephoning
us on (01733) 563051
The practice operates a system in which the patient has the choice to
see a specific doctor by booking up to two weeks in advance or ringing
on the day when an appointment with a doctor will be made although not
always with a specific doctor of your choice. Appointments to see the
Practice Nurses can be booked up to two weeks in advance for routine appointments.
Please do
not embarrass us by asking to see more than one patient in each appointment.
We have a duty to all the other patients who have made appointments to
try to run to time.
While we are aware
of the frustrations of trying to book appointments during busy periods,
please remember that up to 5% of all appointments are wasted by non-attendance
or late cancellation. Please let us know as soon as you know you will
not be coming: Others may well want that appointment!
Visits
Home
visitors will be made when the patient is too ill or frail to travel to
the surgery. Unfortunately we cannot visit for transport or social reasons.
If in doubt, the receptionist will ask you to speak to the duty doctor
first. PLEASE PHONE US BEFORE 11AM WITH REQUESTS FOR VISITS. After 11AM,
requests for home visits will be put down for the next day, except for
urgent requests, when the duty doctor will be contacted.
Out of Hours
Please
phone 0844 414 0700. An answerphone will give you a second telephone number
to contact the emergency doctor. Please do not call this number if your
problem can wait until the surgery is open. We are part of the Peterborough
Out of Hours Service which can be contacted when the Practice is closed
on 01733-293838. Do not make a convenience of this out of hour’s
service. The service is there for real emergencies only. All other routine
non-urgent medical problems must be dealt with within surgery hours. If
you require out of hours advice you can contact NHS Direct on telephone
number 0845-4647 or visit the NHS Walk in Centre at City Care Centre,
Thorpe Road, Peterborough PE3 6DB which is open till 10pm daily.
Results
For results of tests, please phone from 11am onwards. During
these times a member of staff is employed to look up your results. We
are sorry that we are unable to look for results at other times. If you
have attended a cervical screening test, you will be written to with the
results within six weeks of the test.
Blood Pressure and Tetanus
Please
remember your blood pressure should be checked every three years and tetanus
injections are kept up to date.
Sick Notes
You
do not require a Doctor’s sickness certificate for any illness lasting
seven days or less.
Your employer may however require you to complete a self-certification
form (SC2) which is available from your employer.
If they will not accept SC2, your Doctor will supply a private certificate
at the BMA approved fee.
For any illness lasting longer than seven days you will need to see the
Doctor for him/her to issue a sickness certificate (F.med3) and for any
subsequent renewal of the certificate. |
